Social distancing may have changed the way government transactions are done. But not without falter. Some offices despite its announcement of availability for reach out, would not really be available for reaching out. However, there are select offices that manage to stay on top of mind, in terms of concern and responsiveness to ordinary Filipino inquiries and feedback.
Here are some in the list of MOST RESPONSIVE GOVERNMENT OFFICES VIA SOFT MAIL COMMUNICATIONS (here to refer to email, web-accessible hotline, or addresses):
1. Department of Trade and Industry. This is the office that truly makes it easy for ordinary Filipinos. It is like a one-stop shop that offers fast transactions, and reliable response in terms of business name applications, complaint filing, validation of businesses, etc.
In fact, it is the ordinary netizen that can get on their toes when reaching out to the office as they require no circuitous platitudes from their customers. DTI staff on standby for a reply to communications are mostly straightforward when it comes to responding to customer's requests and feedback.
2. Pag-Ibig Fund. Expecting paperwork or the paper and pen requirements from this office every time you drop by? Despite their obvious rudiments, PAG-IBIG is often accessible and replies just in time to available methods of reaching out. One has to constantly check for updates though as changes in the details for sending specific inquiries and comments can be segmented and targeted.
